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1) In-house IT Team
IT operations are typically a 24/7/365 activity. Also IT includes many specialist areas which emerge and evolve regularly. The traditional in-house team has struggled to meet these requirements. Consequently in Recent years, there has been a significant shift away from in-house only teams to either outsourced or Hybrid. Typically only the largest or specialists businesses have the resources to manage all their IT in house effectively.
2) Fully Managed IT Service
In recent years, smaller businesses in particular have shifted to Managed Service providers (MSP) to address gaps in IT operations and also access skills. Our Survey UK SMEs* found that 68% have moved to managed service contracts to manage their IT operations to address the top challenges cited of Security, 24/7 tasks ie RMM, helpdesk & access to specialist resource & advice, saving money. 86% stated they have seen clear benefits and over 97% plan to expand this or maintain it. However top areas for MSP improvement were usage flexibility, UK data centre and Migration services, SLAs and Support. Fully outsourced or managed IT is very common in smaller organisations as the options are often limited for in-house resource.
Which method of Managing IT is right for you?
An advantage from one perspective can also be a disadvantage from another perspective. Ultimately there isn’t a one best approach – it depends on you, your business priorities, your requirements and the context of your operations today across People, Process and Technology.
ProcessFlows can deliver and support all 3 approaches to Managing IT. To discuss your specific requirements request to speak to a Technical consultant below.
We are also currently offering a Free of charge no obligation IT Health Check assessments. Contact us below.