We specialise in effective management, coordination and optimisation of field based workforces; delivered and charged as a service to help your improve your service delivery, reduce operating costs, innovate, de-risk as well as scale up or down faster
Through our Continuous Service Improvement Programme, we have over 30 years expertise and passion for field based workforce management , understanding and helping UK service providers to overcome their toughest business process challenges, improve services and innovate faster as well as cut costs and risk.
Through our UK and European operations and Service Desks we can deliver the following Field Service Management Capabilities tailored to your Requirements:
Fully industry leading ISO & ITIL aligned customer service desks; Back office/Front office, internal or client facing service desks, helpdesks and external workforce planning and scheduling desks.
24/7/365 multi-lingual Multi-Channel Helpdesks
Incident management levels 1,2 & 3
Client SLA jeopardy management
Problem, Case and change management
Fleet management
Field service tracking & GPS location service
Continual service improvement program.
Knowledgebase management & shift left methodology
Escalations and complaint handling as well as customer relations and account handling desks.
3rd party management
End user support for any issue with Full IT & software support.
Excellence and innovation across technology, people & process
Lone worker management
Full account management
Customer field-based workforce optimisation
Analytics and management information provision
Field service digitisation, Augmented Reality Service support tools, case management, workflow, BI & Task automation delivered as a service
Dont go it alone, focus on your strengths and partner with our Field Service Management experts to get the field service operation, results, tasks and skills you need for your business – all delivered as a service, Pay-as-you-go
ADAPT, TRANSFORM & TRANSITION FASTER WITH A TRUSTED PARTNER
We offer no-obligation consultations to help you identify the right approach to Field Service Management for your organisation. To find out more or to book a consultation, please call +44 (0)1962 835053, email enquiries@processflows.co.uk, or fill in the form below.
Pass the Keys use outsourced services to support their business needs and deliver exceptional and flexible business and customer operations.
Print Partner Webinar: Addressing the print-only market space – start the journey with your customer and grow/ Date: 05. 08. 2021
ProcessFlows transition to Konica Minolta – FAQ
/in News & Insights /by ProcessFlowsHere is a simple Frequently Asked Questions page to assist you regarding the transfer of ProcessFlows business activities to Konica Minolta Business Solutions (UK) Limited .