Eversheds LLP – a Fax and Unified Communications solutions Case Study

International Law Firm, Eversheds, delivers the verdict on Electronic Fax and Unified Communications

Good client communications are essential

International law firm Eversheds operates as one team, from 44 offices in 26 countries.

Eversheds is about consistently delivering great service, wherever their clients need it. The Firm is recognised as a leading innovator in the legal sector; providing legal and business solutions which meet the exact needs of clients.

Nigel Rule, IT Manager for the East Midlands Region, wanted to source a unified communications solution for the Nottingham and Derby offices which would streamline all communications and provide a single, corporate standard. The solution also needed to easily integrate with Novell GroupWise, have a user friendly visual interface and the option of a single unified messaging in-box.

Electronic Fax and Unified Communications

Following consultation with ProcessFlows analysts about the best solution for their business, Eversheds made the decision to implement an OpenText RightFax & CX-E combination utilising CX-E unified communications and OpenText RightFax technologies.

RightFax

• Provides centralised, electronic faxing capability.
• All staff at the East Midlands offices has RightFax installed on their PC’s. Macros were written to enable simple printing to the fax queue and the ability to insert a signature in a secure way.
• The Residential Conveyancing Department are extensive RightFax users – the solution provides them with constant, secure, reliable and fast communication links; essential in such a busy department.

CX-E

• Delivers flexible message management, allowing users to manage voice, fax and e-mail messages from any location via a desktop, laptop, PDA or telephone.

The ProcessFlows analysts were extremely competent and helpful. The installation went smoothly; everything was all up and running in the given time scale.

Gregg Pinchess, Assistant IT Manager.

Time saved and efficiency improved

• CX-E and RightFax enable the Firm’s Lawyers to efficiently maintain client contact and manage their messages in a timely way.
• Secretaries are able to check unactioned messages from any networked PC or telephone.
• RightFax and CX-E are both reliable and stable technologies which don’t require intensive administration.

Nigel Rule concludes;

To ensure the solution works for both the users and the clients, voice messages are policed on a regular basis. Customer service is a top priority for Eversheds; the ProcessFlows solution and service fully supports this aim.