Customer Contact Centre

What can document management and automated Processes add to a Customer Contact Centre?

A customer contact centre will invariably be the first point of contact that any external party has to an organisation. Its role can be both specific, such as dealing with customer complaints, or more generic and broad. In either scenario it is essential that all operatives are able to access the information that they need quickly and effectively, not only to speed the interaction with the client enabling a greater frequency of call traffic to be handled, but also to provide a slick and helpful customer facing team, which gives any organisation the requisite professional feel.

How ProcessFlows solutions can help

ProcessFlows has had many years of experience in providing leading content management solutions to a huge range of industries, and we know that there is not a ‘one-size-fits-all’ solution; there are many variants for these solutions dependant on the goals of our clients and their working practices. Our customised solutions are flexible and deployable in a very granular way. We utilise a number of technologies to provide a contact centre solution that is right for you.

  • Document Management – Enabling staff to instantly access all relevant information quickly and efficiently allowing them to resolve issues at the point of contact quickly and efficiently
  • Faxing technology – Allowing incoming and out-going faxes to be automatically routed to the correct person or to be automatically sent out from within existing line of business systems
  • Easily integrated with Unified communication platforms such as CallXpress for a truly unified approach to contact with your clients.
  • If you’re looking for a completely outsourced solution, we can provide that too. Our Outsourcing division can provide a managed helpdesk service on your behalf, with 24/7/365 availability. For more info, please click here.

With the flexibility of the technologies that we use along with the customised and consultative approach that we take to delivery and deployment we will design a solution not only for your current requirements but one that is robust enough to cope with you growing and changing business requirements.

More information

For information on any of our solutions or products, please call us on +44 (0) 1962 835053, or email

Latest Case Study

Holme Valley Covid Mutual Aid – a 123-txt case study

Cloud SMS Platform, 123-txt enables a local volunteer group to support vulnerabl...

View Case Study

Next Event

Enhancing Productivity for the remote worker with Unified Messaging Webinar

Event: 26th November Time: 10:00 Join ProcessFlows and OpenText to learn how...

Book a Place

Latest News

OpenText™ CX-E Voice Version 20.4 is now available

CX-E Voice delivers secure enterprise voice applications - Unified Messaging, Tr...

Read More
Quick Contact
T: 01962 835053