By default, all case management processes should start digitally through digital forms and integrated systems. This ensures the rest of the case management process can be efficiently and digitally managed.
Where data isn’t in a structured digital format, we specialise in a range data capture methods to extract and classify case information from any data source and any format. This ensures all case management information and processes can be integrated, managed and efficient, even if they involve unstructured case data sources and formats. i.e. Customer correspondence, maintenance, contracts, claims, personnel, investigations, disputes and support documents. It’s an essential 1st step for removing case management challenges associated with processing, search, errors, missing information, etc. Where automated Data capture fails or reports low confidence levels our service desks can provide data capture verification and exception handling as a service.