The Live Monitoring feature provides authorised users with the ability to monitor live interactions within the organisation. This provides users with an in-depth understanding of live interactions and the ability to evaluate agents’ strengths and weaknesses. Live monitoring also enables supervisors to live-coach agents via Chat, so they can easily and quickly intercept problem calls and resolve issues as they happen.
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27th September 2017
The HETT Expo 2017 is open for registrations. Healthcare and technology join together for a one-da...