Dashboards

RECITE’s Dashboards tool enables agents, supervisors and administrators to view real-time metrics upon logging into the RECITE solution. Dashboards provide an at-a-glance view of agent and supervisor performance. Based on their pre-defined role, users can drag relevant widgets to the dashboard screen and build custom views. Dashboards can be unlocked and dragged to additional screens for easy viewing.
Dashboards Features:

  • Included with RECITE — no additional licensing is required.
  • Admin widgets include channel usage, database info, uptime, network traffic, SQL Server info
  • Filters can be applied to widgets to further enhance the value of the data
  • Supervisor widgets include peak call volume, call stats, monthly call volume, daily call volume, bottom 5 team members, top 5 team members, talk time, last call for agent, weekly average scores
  • Agent widgets include daily call volume, last score, top performing agent

More information

For more information you can call us on 01962 835053, or email sales@processflows.co.uk.

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