Agent Notes/Call Reference Tagging

RECITE’s Agent Notes and Reference Tagging feature enables users to input live searchable notes during a call as well as tag calls with unique references. This allows for grouped searching of calls with common tag references.

Features:

  • Included with all RECITE versions — no additional licensing is required.
  • Insert notes during calls – notes saved at a time instant in the call are searchable
  • Insert reference tags to add unique identifiers to interactions and relate multiple interactions to each other
  • Search related interactions using key words or tags

Reasons to use agent notes and reference tagging:

  • Group and track related interactions to see “the whole story”
  • Save valuable time by locating calls faster and easier
  • Tag and easily search call recordings using the same customer codes that you utilise in your CRM solution

More information

For more information you can call us on +44 (0) 1962 835053, or email sales@processflows.co.uk.

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