Agent Notes/Call Reference Tagging

RECITE’s Agent Notes and Reference Tagging feature enables users to input live searchable notes during a call as well as tag calls with unique references. This allows for grouped searching of calls with common tag references.

Features:

  • Included with all RECITE versions — no additional licensing is required.
  • Insert notes during calls – notes saved at a time instant in the call are searchable
  • Insert reference tags to add unique identifiers to interactions and relate multiple interactions to each other
  • Search related interactions using key words or tags

Reasons to use agent notes and reference tagging:

  • Group and track related interactions to see “the whole story”
  • Save valuable time by locating calls faster and easier
  • Tag and easily search call recordings using the same customer codes that you utilise in your CRM solution

More information

For more information you can call us on 01962 835053, or email sales@processflows.co.uk.

Latest Case Study

Case Study – ProcessFlows Practises What it Preaches with SMS

For three decades, ProcessFlows has been distributing best-of-breed technology t...

View Case Study

Next Event

Webinar: Secure Messaging: Top IT Priority

5th April 2017
Where does the humble phone call rank against other forms of communication? Recent studies show that...

Book a Place

Latest News

ProcessFlows’ Dashboard Solution for Places for People Reaches Final in European IT Awards

ProcessFlows has reached the final in the Big Data, IoT or Analytics Solution of...

Read More