What’s New in CX-E 8.7

Winter 2015 – AVST’s newest release, CX-E 8.7, brings the best in personal assistant technology, coupled with Microsoft Hyper-V support for virtualisation and GENBAND EXPERiUS integration, to enable migration to the cloud.

Atom Enhancements

With this newest release, AVST continues to leapfrog virtual personal assistants with features that not only enable the user but deliver relevant and timely information to the caller.

Always running in the background, Atom knows your location, presence and calendar status. Atom can automatically inform callers when you’re out to lunch, in a meeting, on vacation, or just unavailable. Consider the average workday and how often workers are away from their desks for extended periods of time. In most cases, workers don’t take the time to update their outgoing voice greetings, so Atom fills this gap by providing contextual information to callers. Now, callers have the latest details at their fingertips, which can influence their decision to take an appropriate action – whether it’s to try another number, another person or leave a message. Plus, AVST has packed Atom with an unlimited number of voice greetings. This feature alone can change the outcome of many business communications that get stalled or neglected due to messages left in voicemail.

Atom makes everyone feel like an executive:

  • Contextual voice greetings are fully automated, driven by the user’s presence and calendar information
  • Knows the user’s location – by sensing Wi-Fi network or geo-awareness, Atom delivers calls to the best device
  • Makes calls from the user’s personal smartphone showing business caller ID
  • Follows voice commands – e.g.: “Call John Smith” or “Get new messages”
  • Delivers voicemail and faxes to any email or mobile device

“Our newest release of CX-E aligns with the growing trend of digital business, which leverages technologies to transform the user experience and drive customer responsiveness,” said Tom Minifie, AVST Chief Technology Officer. “Atom in particular fulfils this need by making users more efficient and callers more informed.”

Other Enhancements

In addition to Atom, AVST now bolsters IT efficiency with CX-E support for Microsoft Hyper-V.  Customers have the option to virtualise CX-E utilising VMware vSphere or Microsoft Hyper-V, the two industry-leading virtualisation platforms.

With the newest IP integration to GENBAND EXPERiUS, one of the world’s most widely-deployed, carrier-grade cloud voice solutions, AVST further extends its leadership position by providing more simultaneous call control (PBX) integrations – premise or cloud – than any other UC platform in the market. CX-E delivers mission-critical UC applications to a mixed call control environment – Avaya, Alcatel-Lucent, BroadSoft, Cisco, GENBAND, Microsoft, Mitel, NEC, ShoreTel, Unify and more, enabling organisations to future-proof their telephony investments as they complete their VoIP migration or transition to the cloud.

What was new in CX-E 8.6

More information

For more information you can call us on +44 (0) 1962 835053, or email sales@processflows.co.uk.

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