CX-E and Skype for Business (Lync)

Enhance the Enterprise Capabilities of Skype for Business

Are you thinking of deploying Microsoft’s Skype for Business as your next corporate PBX? On its own, Skype for Business supports voice communications with a mix of UC offerings, but implementing the solution as a full or partial PBX replacement in the enterprise requires additional mission-critical applications.

Integrate Skype for Business into your Existing PBX Environment

Whether Skype for Business is the right choice to replace your PBX or co-exist in a branch office with your existing PBX(s), CX-E is a simple, cost-effective solution that bridges your IT infrastructure. With more than 400 telephony integrations – from traditional TDM to IP – CX-E enables Skype for Business and any other call control solutions to all work together. Once implemented, CX-E supports a range of integrations, from simple click-to-call functionality with your existing phone system, to a full integration with Skype for Business, CX-E is a single, centralised communications platform that integrates with the multi-vendor call control environment you have today or will have in the future.

Essential enterprise applications for Skype for Business

With its direct IP integration, CX-E delivers essential enterprise applications to Skype for Business:

  • Automated Attendant and IVR for Skype for Business
    Strengthen Skype for Business call handling with CX-E, enabling more than 10 million calls per month to meet the growing needs of the largest enterprises in the world.To manage the complexity of inbound call requirements, CX-E delivers sophisticated speech and DTMF departmental automated attendants that allow outside callers to quickly and easily access information, people and departments without human intervention. CX-E enables an administrator to design and implement multiple independent automated attendant menus for a business’s every department and location. Menus can be scheduled based on time of day, day of week, or a specific date, allowing customers to access different auto attendant menus during peak calling periods, after hours, lunch breaks, holidays, etc., with unique transfer destinations supported in each menu.With CX-E’s IVR application, communications can also be integrated with information pulled from popular data sources such as SAP®, Oracle® and Microsoft SQL Server® to automate processes and deliver 24/7 information access for customers.
  • Voicemail for Skype for Business
    Want to use Lync Enterprise Voice but don’t want to store all your voice messages in Microsoft Exchange for confidentiality or compliance reasons? CX-E is the only enterprise-class independent voicemail solution for Lync.
    AVST-Elevates-Lync-2
    CX-E ensures that you will get all the traditional features you expect, as well as a wide range of innovative next-generation features that you will soon wonder how you ever did without. Imagine having constant access to all your voice messages. CX-E enables you to retrieve your messages through any mobile device, desk phone, mobile client, email and web portal. Additionally, if you wish to avoid the time and expense of retraining your users, CX-E offers a rich set of Telephone User Interface (TUI) emulations including Octel® Aria®/Serenade®, Centigram®, Avaya® Intuity™ AUDIX®, Nortel® Meridian Mail/Call Pilot, Active Voice® Kinesis/Repartee® and Adomo.CX-E also works seamlessly in enabling access to voice and fax messages in multiple disparate email solutions, including Microsoft Exchange/Office 365, IBM Notes, Google Gmail, Novell GroupWise and any IMAP4 compliant email system. CX-E provides access to emails over the phone and can store voice/fax messages on the email server for one or more users who have more advanced messaging needs.
  • Call Completion for Skype for Business
    Sometimes speaking to a person is the only way to resolve an issue. When an in-person conversation doesn’t happen, it can be quite frustrating and business-critical. CX-E’s personal assistant, ATOM, ensures important calls are never missed. ATOM understands the context of any given situation by integrating with your Skype for Business status, calendar, and user schedule, and it knows your location via built-in geo-centric functionality. ATOM uses this information to route incoming calls to your optimal device at any given time – Skype for Business client, mobile device or desk phone. Wherever you are – in a meeting, en route, in the office, after hours – ATOM finds you.
  • Informal Call Centre for Skype for Business
    Looking for a simple, affordable call centre for Lync? Welcome TeamQ – the new hub of customer interaction for collaborating teams to small informal call centres. TeamQ offers a wide breadth of call centre features, without the cost or complexity of a full contact centre. It’s the ideal solution for next-generation knowledge workers such as sales, service or technical support personnel – who don’t operate like a formal contact centre, but still handle multiple incoming service requests. TeamQ’s capabilities include:

    • Automatic Call Distribution (ACD)
    • Uniform Call Distribution (UCD)
    • Agent Desktop Control and Informational Screen Pops
    • Supervisor Interface
  • Personal Assistant for Skype for Business – ATOM
    Empower your mobile workforce with a next-generation office manager – ATOM. Think of ATOM as Siri or Cortana for the enterprise. AVST’s Atom tells callers when users are away, it lets users know what’s on their calendars, acknowledges callers with a brief message when users are unavailable and even transfers calls. Not only does Atom help efficiently handle voice messages, it manages calendar entries, contacts and other office tasks through speech commands. Plus, Atom offers a secure mobile client application. It’s the perfect solution to keep mobile workers productive.
  • Outbound Call Notification for Skype for Business
    It’s easy to be proactive in communicating with customers, whether you want to contact a few, hundreds or even thousands. NotifyXpress for Skype for Business, is a cost-effective solution that efficiently delivers personalised, recorded messages — from appointment reminders to schedule changes. It’s the ideal broadcast call notification application designed for a wide variety of industries, including healthcare, education, law enforcement, government, manufacturing, financial services, and more.

More information

View a full datasheet here. For more information you can call us on +44 (0) 1962 835053, or email sales@processflows.co.uk.

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