CX-E IVR – UCConnect

ACCELERATE THE FLOW OF INFORMATION

Want to create faster response times and more accurate interactions? CX-E can help you integrate communications with information to enable your organisation to automate high frequency tasks traditionally managed by individuals. By directly pulling information from popular data sources such as SAP, Oracle and Microsoft SQL Server, AVST can automate processes and deliver 24/7 access to information.

CUSTOMISED INFORMATION ACCESS WITH UCCONNECT

UCConnect® is a CX-E module that supports custom voice applications, including full-featured Interactive Voice Response (IVR) capabilities. UCConnect applications are created in Microsoft Visual Studio allowing programmers to use any language supported in Visual Studio to build their applications. UCConnect, a .NET component added to Visual Studio, provides access to the messaging and call processing engines of CX-E from within the created applications. UCConnect does not utilise proprietary scripting and data access connectors. Therefore, custom voice applications can be implemented very easily and economically. With the basic features of Visual Studio and the vast array of additional third-party controls available for Visual Studio, UCConnect can be used to develop custom voice applications that interact with a wide range of host, server and database environments.

INFORMATION ACCESS — IMAGINE THE POSSIBILITIES

AVST’s open and highly extensible CX-E platform enables business efficiency for a variety of industries. Let us help you accelerate the flow of information to your customers.

Healthcare:

  • Bill or Claims Status
  • Call Routing to Department and Staff
  • Information Line for Patients: Test Results and Prescription Status
  • Health Plan Benefits Eligibility

Enterprises:

  • Pay by Phone/Account Information
  • Order Status
  • Account Balance Inquiry
  • Inventory Status
  • Loan Status

State and Local Government:

  • Polling Place Locator
  • Property Tax Information Line
  • Benefits Eligibility Status
  • License Renewal Request
  • Child Support Payment Status
  • Employment Security Information and Payment System

Education:

  • Access to Course Information
  • Events Hotline

More information

For more information you can call us on +44 (0) 1962 835053, or email sales@processflows.co.uk.

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