Unified Communications Case Studies

A RECITE case study - Trenitalia c2c Rail

Trenitalia c2c Rail – a Unified Communications Case Study

Thanks to RECITE, we’ve helped put Trenitalia’s call recording requirements on the right track.

Waveney District Council – a Unified Communications Case Study

A ProcessFlows' Unified Messaging and Speech Recognition Software Solution at Waveney District Council provides staff with an easy, single-point of access to their SMS, fax and voicemail.

Cheshire West and Chester Council – a CX-E Case Study

Automated switchboard answering facility CX-E Virtual Agent reduces caller waiting times to less than 20 seconds.

JT Global – a Unified Communications Case Study

Our long and successful track-record with JT Global Enterprise is providing the foundations for their continued growth and success.
Lady answering the phone cx-e auto attendant

Capstone Intelligent Solutions – a Unified Communications Case Study

Capstone Intelligent Solutions – Proactive engagement driving new business for Partner

TSS VAD – a Unified Communications Case Study

TSS Voice and Data enhance call recording offering through partnership with ProcessFlows.

4Sight Comms – a Unified Communications Case Study

4Sight and the value of partnering with like-minded companies. Unified Communications partnership case study.

World renowned Engineering and Scientific Tech Group benefits from our SMS solutions

Engineering and Scientific Tech Group has resolved a simple but time consuming business problem by using SMS messaging.
Aspect Capital CX-E Case Study

Aspect Capital – a CX-E Case Study

Aspect Capital are able to use CX-E to seamlessly bridge their Avaya and Office 365 environments providing unified voicemail for their whole organisation.
Hewitsons Case Study

Hewitsons – a CX-E Case Study

CX-E was able to provide a consistent and uninterrupted voicemail experience. This has increased the longevity of the system, improving its return on investment.
􀀀Leading Manufacturer of Technician’s

Leading Manufacturer of Technician’s Tools – SMS

A Manufacturer of Technician’s Tools adopts an SMS solution for their UK franchises to improve its services and reduce contact centre costs.
SMS in Manufacturing

SMS in Manufacturing

The use of SMS in the Manufacturing industry - SMS impacting on company's logistics and distribution, communications and customer care.
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