Property and Housing

HousingOur tailored solutions have one common theme – Improving Business by Transforming Process. Housing associations and facilities management organisations both have the same goals – improved business productivity and happier tenants/clients. Ensuring that:

  • There is easy access to tenant information
  • Rent payments are made promptly and regularly
  • Supplier invoices are processed and managed in a timely manner
  • Residents and property owners get a quick response when reporting faults and requesting repairs
  • Good communications exist between the housing organisation and maintenance contractors
  • Tenants are regularly kept up to date with news and initiatives

… will go a long way towards achieving these goals.

Easy access to electronic tenancy documents (which can be viewed at the click of a button from any location) improves customer service, reduces call centre expenditure and eliminates the huge cost of storing bulky legacy files.

An e-purchasing and invoice management solution will automate the processing of incoming supplier invoices and other paper based documents – speeding up the payment process and reducing queries for AP staff.

Business Information (BI) Dashboards provide a quick, visual overview of all key business information, allowing users to drill down through and analyse data quickly, in order to make important informed decisions. ProcessFlows Dashboards customers in this sector are currently using the solution to monitor rent arrears, repairs/maintenance reports (to spot trends which wouldn’t normally be obvious when dealing with the many disparate contractors) and internal finance/HR matters.

Using text messaging to communicate directly with tenants and also to manage the mobile maintenance teams responsible for property repairs is one example of how technology can help streamline the reporting/fixing process and deliver key information.

Integrating the above technologies with your existing Line of Business applications will help to provide seamless and efficient business processes.

More information

For information on any of our solutions or products please call us on +44 (0) 1962 835053 or email

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