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An Outsourcing Success Story from ProcessFlows

December 2, 2015

Firm foundations

Building on their success as a provider of business process automation solutions for both public sector and commercial organisations, ProcessFlows launched their outsourced business process and managed services operation in Europe five years ago, with just a handful of staff.

The Sofia based outsourcing office now employs a specialist team of 120, has an annual turnover in excess of £2 million and an impressive customer base of 60 clients which include SME’s and large corporate organisations.

Complex solutions, simply supplied

Managing Director, Chris Thompson said “Our scalable and flexible approach enables us to deliver exactly what the client needs, and this has undoubtedly contributed to our success.”

ProcessFlows BPO solutions bring all the benefits of ‘big business’ solutions and specialist departments, without any in-house investment in the technology to deliver it and having to employ dedicated staff.

Happy customers

Virtual desktop developers, Thintech, who list the London Stock Exchange and Bank of Tokyo-Mitsubishi in their customer base, have depended on ProcessFlows Outsourcing to provide 24×7 helpdesk support for their Citrix based, virtual Windows desktops for almost 5 years.

The relationship with ProcessFlows grew as Thintech’s business expanded. ProcessFlows now deals with Thintech’s new client contracts/SLAs and back-office processes, as well as providing marketing support – which includes direct marketing and social media interaction.

Brett Loveday, MD of Thintech said “Our business is founded on technology that remotely delivers functionality. It therefore seemed logical to outsource the back office function to a specialist outsourcing provider.”

A positive future

“As the trend in the UK continues away from the manufacturing sector toward the services sector, I am confident that our outsourcing business will continue to grow over the next five years” Thompson concluded.

More information

Further information can be found here.

Tel: 01962 835000


Notes to Editor

About ProcessFlows

ProcessFlows, based in the centre of Winchester, Hampshire, is a leading provider of solutions and services designed to improve business processes and communications. Since 1987, ProcessFlows has helped thousands of businesses, local councils and government departments to increase efficiency, improve customer service and implement controls for regulatory compliance.

ProcessFlows combines business process expertise with market leading technology to provide flexible applications and workflows that augment existing systems and can be deployed quickly to provide a fast return on investment. Our nearshore outsource centre in Sofia provides expert support and managed services 24×7. ProcessFlows offers expert advice at every stage – understanding requirements and providing implementation, training, support and on-going customer care.

Follow us: @ProcessFlows on Twitter | ProcessFlows on Facebook

For further information, contact:

Loira Browning, ProcessFlows e: t: +44 (0) 1962 835053

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